Delivery info

Shipping & Delivery

DELIVERY INFORMATION

Where we ship
We ship to Italy, the EU, and selected non-EU countries. If your country is not available at checkout, we do not currently ship there.

Order Processing Time

  • Standard orders: 1–3 business days

  • Customized / made-to-order items: 5–15 business days, depending on the production process

Delivery times start from the shipping date, not from the order date.

Estimated Delivery Time (Transit Time)

We offer Economy and Express services. Transit times are estimates and may vary due to external factors (peak periods, remote areas, weather, operational constraints).
For non-EU shipments, customs clearance may affect transit times and can cause delays beyond our control.

Economy

  • Italy: 1–2 business days

  • European Union: 2–7 business days

  • Non-EU countries: 3–10 business days (customs clearance may cause delays)

Express

  • Italy: 1 business day

  • European Union: 1–2 business days

  • Non-EU countries: 1–3 business days (customs clearance may cause delays)

 

Shipping Costs

Shipping costs are calculated at checkout based on destination, package size/weight, and selected service.

 

Courier & Tracking

We ship with FedEx or DHL Express.
Once your order is shipped, you will receive a confirmation email with your AWB / Tracking Number.

Track your shipment here:

Enter the AWB / Tracking Number exactly as provided in the email.

 

Missed Delivery / Incorrect Address

The customer is responsible for providing a complete and correct shipping address. If delivery fails due to an incorrect or incomplete address, the shipment may be held, returned, or destroyed (depending on the courier and destination country). Any additional costs (re-shipment, storage, return fees) will be charged to the customer.

 

Customs Duties, Taxes & Import Fees (Non-EU Shipments)

For shipments outside the European Union, customs duties, VAT, and import taxes may be applied by local authorities. These charges are not included in the product price or shipping cost and are the responsibility of the recipient.
Customs procedures may also impact transit times.

 

Damaged or Tampered Packages

If your package arrives damaged or appears to be tampered with:

  1. Take clear photos of the package and the product immediately

  2. Report the issue within 2 hours of delivery

  3. Contact us with your order number and supporting images

 

Partial Shipments

If your order includes items with different availability or production times, we may ship in multiple packages. Separate tracking numbers will be provided.

 

Customer Support

For any shipping-related inquiries, please contact us and include:

  • your order number

  • the delivery country

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