{"id":37629,"date":"2026-01-08T17:37:31","date_gmt":"2026-01-08T16:37:31","guid":{"rendered":"https:\/\/fenicetek.com\/informacoes-de-entrega\/"},"modified":"2026-01-09T16:47:22","modified_gmt":"2026-01-09T15:47:22","slug":"informacoes-de-entrega","status":"publish","type":"page","link":"https:\/\/fenicetek.com\/pt-br\/informacoes-de-entrega\/","title":{"rendered":"Informa\u00e7\u00f5es de entrega"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"37629\" class=\"elementor elementor-37629 elementor-32856\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-5fd3eb52 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fd3eb52\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22715764\" data-id=\"22715764\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cf1b574 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7cf1b574\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e15d71f elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"6e15d71f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"204\" data-end=\"227\">Envio e entrega<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee46d2f effect-gradient-yes elementor-widget elementor-widget-smartic_animated-headline\" data-id=\"2ee46d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"smartic_animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2  class=\"elementor-headline\">\n                    <span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">DELIVERY INFORMATION<\/span>\n                <span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n        \t\t<\/span>\n                <\/h2>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14e236fc elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"14e236fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"229\" data-end=\"383\"><strong data-start=\"229\" data-end=\"246\">Onde enviamos<\/strong><br data-start=\"246\" data-end=\"249\">Enviamos para a It\u00e1lia, a UE e pa\u00edses n\u00e3o pertencentes \u00e0 UE selecionados. Se o seu pa\u00eds n\u00e3o estiver dispon\u00edvel no checkout, atualmente n\u00e3o enviamos para l\u00e1. <\/p><hr data-start=\"385\" data-end=\"388\"><h3 data-start=\"390\" data-end=\"415\">Tempo de processamento do pedido<\/h3><ul data-start=\"416\" data-end=\"556\"><li data-start=\"416\" data-end=\"458\"><p data-start=\"418\" data-end=\"458\"><strong data-start=\"418\" data-end=\"438\">Pedidos padr\u00e3o:<\/strong> 1 a 3 dias \u00fateis<\/p><\/li><li data-start=\"459\" data-end=\"556\"><p data-start=\"461\" data-end=\"556\"><strong data-start=\"461\" data-end=\"498\">Itens personalizados\/feitos sob encomenda:<\/strong> 5 a 15 dias \u00fateis, dependendo do processo de produ\u00e7\u00e3o<\/p><\/li><\/ul><blockquote data-start=\"558\" data-end=\"633\"><p data-start=\"560\" data-end=\"633\">Os prazos de entrega come\u00e7am <strong data-start=\"581\" data-end=\"607\">a partir da data de envio<\/strong>, n\u00e3o da data do pedido.<\/p><\/blockquote><hr data-start=\"635\" data-end=\"638\"><h3 data-start=\"640\" data-end=\"682\">Prazo de entrega estimado (tempo de tr\u00e2nsito)<\/h3><p data-start=\"683\" data-end=\"978\">Oferecemos servi\u00e7os <strong data-start=\"692\" data-end=\"703\">Econ\u00f4mico<\/strong> e <strong data-start=\"708\" data-end=\"719\">Expresso<\/strong>. Os tempos de tr\u00e2nsito s\u00e3o <strong data-start=\"748\" data-end=\"761\">estimativas<\/strong> e podem variar devido a fatores externos (per\u00edodos de pico, \u00e1reas remotas, clima, restri\u00e7\u00f5es operacionais).<br data-start=\"862\" data-end=\"865\">Para <strong data-start=\"869\" data-end=\"889\">envios para fora da UE<\/strong>, <strong data-start=\"891\" data-end=\"937\">o desembara\u00e7o aduaneiro pode afetar os tempos de tr\u00e2nsito<\/strong> e pode causar atrasos al\u00e9m do nosso controle. <\/p><p data-start=\"980\" data-end=\"991\"><strong data-start=\"980\" data-end=\"991\">Econ\u00f4mico<\/strong><\/p><ul data-start=\"992\" data-end=\"1148\"><li data-start=\"992\" data-end=\"1024\"><p data-start=\"994\" data-end=\"1024\"><strong data-start=\"994\" data-end=\"1004\">It\u00e1lia:<\/strong> 1 a 2 dias \u00fateis<\/p><\/li><li data-start=\"1025\" data-end=\"1066\"><p data-start=\"1027\" data-end=\"1066\"><strong data-start=\"1027\" data-end=\"1046\">Uni\u00e3o Europeia:<\/strong> 2 a 7 dias \u00fateis<\/p><\/li><li data-start=\"1067\" data-end=\"1148\"><p data-start=\"1069\" data-end=\"1148\"><strong data-start=\"1069\" data-end=\"1090\">Pa\u00edses n\u00e3o pertencentes \u00e0 UE:<\/strong> 3 a 10 dias \u00fateis <em data-start=\"1110\" data-end=\"1148\">(o desembara\u00e7o aduaneiro pode causar atrasos)<\/em><\/p><\/li><\/ul><p data-start=\"1150\" data-end=\"1161\"><strong data-start=\"1150\" data-end=\"1161\">Expresso<\/strong><\/p><ul data-start=\"1162\" data-end=\"1314\"><li data-start=\"1162\" data-end=\"1191\"><p data-start=\"1164\" data-end=\"1191\"><strong data-start=\"1164\" data-end=\"1174\">It\u00e1lia:<\/strong> 1 dia \u00fatil<\/p><\/li><li data-start=\"1192\" data-end=\"1233\"><p data-start=\"1194\" data-end=\"1233\"><strong data-start=\"1194\" data-end=\"1213\">Uni\u00e3o Europeia:<\/strong> 1 a 2 dias \u00fateis<\/p><\/li><li data-start=\"1234\" data-end=\"1314\"><p data-start=\"1236\" data-end=\"1314\"><strong data-start=\"1236\" data-end=\"1257\">Pa\u00edses n\u00e3o pertencentes \u00e0 UE:<\/strong> 1 a 3 dias \u00fateis <em data-start=\"1276\" data-end=\"1314\">(o desembara\u00e7o aduaneiro pode causar atrasos)<\/em><\/p><\/li><\/ul><hr data-start=\"1316\" data-end=\"1319\"><h3 data-start=\"1321\" data-end=\"1339\"> <\/h3><h3 data-start=\"1321\" data-end=\"1339\">Custos de envio<\/h3><p data-start=\"1340\" data-end=\"1450\">Os custos de envio s\u00e3o calculados <strong data-start=\"1370\" data-end=\"1385\">no checkout<\/strong> com base no destino, tamanho\/peso do pacote e servi\u00e7o selecionado.<\/p><hr data-start=\"1452\" data-end=\"1455\"><h3 data-start=\"1457\" data-end=\"1479\"> <\/h3><h3 data-start=\"1457\" data-end=\"1479\">Transportadora e rastreamento<\/h3><p data-start=\"1480\" data-end=\"1627\">Enviamos com <strong data-start=\"1493\" data-end=\"1502\">FedEx<\/strong> ou <strong data-start=\"1506\" data-end=\"1521\">DHL Express<\/strong>.<br data-start=\"1522\" data-end=\"1525\">Assim que seu pedido for enviado, voc\u00ea receber\u00e1 um e-mail de confirma\u00e7\u00e3o com seu <strong data-start=\"1601\" data-end=\"1626\">AWB\/N\u00famero de rastreamento<\/strong>.<\/p><p data-start=\"1629\" data-end=\"1654\">Rastreie sua remessa aqui:<\/p><ul data-start=\"1655\" data-end=\"1791\"><li data-start=\"1655\" data-end=\"1712\"><p data-start=\"1657\" data-end=\"1712\"><strong data-start=\"1657\" data-end=\"1676\">Rastreamento FedEx:<\/strong> <a class=\"decorated-link cursor-pointer\" href=\"https:\/\/www.fedex.com\/fedextrack\/\" target=\"_new\" rel=\"noopener\" data-start=\"1677\" data-end=\"1710\">https:\/\/www.fedex.com\/fedextrack\/<\/a><\/p><\/li><li data-start=\"1713\" data-end=\"1791\"><p data-start=\"1715\" data-end=\"1791\"><strong data-start=\"1715\" data-end=\"1740\">Rastreamento DHL Express:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/www.dhl.com\/global-en\/home\/tracking.html\" target=\"_new\" rel=\"noopener\" data-start=\"1741\" data-end=\"1789\">https:\/\/www.dhl.com\/global-en\/home\/tracking.html<\/a><\/p><\/li><\/ul><p data-start=\"1793\" data-end=\"1858\">Insira o AWB\/N\u00famero de rastreamento exatamente como fornecido no e-mail.<\/p><hr data-start=\"1860\" data-end=\"1863\"><h3 data-start=\"1865\" data-end=\"1904\"> <\/h3><h3 data-start=\"1865\" data-end=\"1904\">Entrega perdida\/Endere\u00e7o incorreto<\/h3><p data-start=\"1905\" data-end=\"2243\">O cliente \u00e9 respons\u00e1vel por fornecer um endere\u00e7o de entrega completo e correto. Se a entrega falhar devido a um endere\u00e7o incorreto ou incompleto, a remessa poder\u00e1 ser retida, devolvida ou destru\u00edda (dependendo da transportadora e do pa\u00eds de destino). Quaisquer custos adicionais (reenvio, armazenamento, taxas de devolu\u00e7\u00e3o) ser\u00e3o <strong data-start=\"2215\" data-end=\"2242\">cobrados ao cliente<\/strong>.  <\/p><hr data-start=\"2245\" data-end=\"2248\"><h3 data-start=\"2250\" data-end=\"2308\"> <\/h3><h3 data-start=\"2250\" data-end=\"2308\">Taxas alfandeg\u00e1rias, impostos e taxas de importa\u00e7\u00e3o (remessas para fora da UE)<\/h3><p data-start=\"2309\" data-end=\"2603\">Para remessas fora da Uni\u00e3o Europeia, <strong data-start=\"2351\" data-end=\"2392\">taxas alfandeg\u00e1rias, IVA e impostos de importa\u00e7\u00e3o<\/strong> podem ser aplicados pelas autoridades locais. Essas taxas <strong data-start=\"2448\" data-end=\"2464\">n\u00e3o est\u00e3o inclu\u00eddas<\/strong> no pre\u00e7o do produto ou no custo de envio e s\u00e3o <strong data-start=\"2511\" data-end=\"2550\">de responsabilidade do destinat\u00e1rio<\/strong>.<br data-start=\"2551\" data-end=\"2554\">Os procedimentos alfandeg\u00e1rios tamb\u00e9m podem afetar os tempos de tr\u00e2nsito. <\/p><hr data-start=\"2605\" data-end=\"2608\"><h3 data-start=\"2610\" data-end=\"2642\"> <\/h3><h3 data-start=\"2610\" data-end=\"2642\">Pacotes danificados ou adulterados<\/h3><p data-start=\"2643\" data-end=\"2706\">Se o seu pacote chegar danificado ou parecer ter sido adulterado:<\/p><ol data-start=\"2707\" data-end=\"2887\"><li data-start=\"2707\" data-end=\"2772\"><p data-start=\"2710\" data-end=\"2772\">Tire fotos n\u00edtidas do pacote e do produto imediatamente<\/p><\/li><li data-start=\"2773\" data-end=\"2826\"><p data-start=\"2776\" data-end=\"2826\">Relate o problema dentro de <strong>2 horas ap\u00f3s a entrega<\/strong><\/p><\/li><li data-start=\"2827\" data-end=\"2887\"><p data-start=\"2830\" data-end=\"2887\">Entre em contato conosco com o n\u00famero do seu pedido e as imagens de suporte<\/p><\/li><\/ol><hr data-start=\"2889\" data-end=\"2892\"><h3 data-start=\"2894\" data-end=\"2915\"> <\/h3><h3 data-start=\"2894\" data-end=\"2915\">Remessas parciais<\/h3><p data-start=\"2916\" data-end=\"3075\">Se o seu pedido incluir itens com diferentes tempos de disponibilidade ou produ\u00e7\u00e3o, podemos enviar em <strong data-start=\"3009\" data-end=\"3030\">v\u00e1rios pacotes<\/strong>. N\u00fameros de rastreamento separados ser\u00e3o fornecidos. <\/p><hr data-start=\"3077\" data-end=\"3080\"><h3 data-start=\"3082\" data-end=\"3102\"> <\/h3><h3 data-start=\"3082\" data-end=\"3102\">Suporte ao cliente<\/h3><p data-start=\"3103\" data-end=\"3169\">Para qualquer d\u00favida relacionada ao envio, entre em contato conosco e inclua:<\/p><ul data-start=\"3170\" data-end=\"3220\"><li data-start=\"3170\" data-end=\"3193\"><p data-start=\"3172\" data-end=\"3193\">seu <strong data-start=\"3177\" data-end=\"3193\">n\u00famero de pedido<\/strong><\/p><\/li><li data-start=\"3194\" data-end=\"3220\"><p data-start=\"3196\" data-end=\"3220\">o <strong data-start=\"3200\" data-end=\"3220\">pa\u00eds de entrega<\/strong><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c4405c5 elementor-tablet-align-center elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3c4405c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fenicetek.com\/pt-br\/contato\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contate-nos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Envio e entrega DELIVERY INFORMATION Onde enviamosEnviamos para a It\u00e1lia, a UE e pa\u00edses n\u00e3o pertencentes \u00e0 UE selecionados. Se o seu pa\u00eds n\u00e3o estiver dispon\u00edvel no checkout, atualmente n\u00e3o enviamos para l\u00e1. Tempo de processamento do pedido Pedidos padr\u00e3o: 1 a 3 dias \u00fateis Itens personalizados\/feitos sob encomenda: 5 a 15 dias \u00fateis, dependendo [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-37629","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Informa\u00e7\u00f5es de entrega - Fenicetek<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fenicetek.com\/pt-br\/informacoes-de-entrega\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/fenicetek.com\/pt-br\/informacoes-de-entrega\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/fenicetek.com\/pt-br\/inicio\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Informa\u00e7\u00f5es de entrega\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Informa\u00e7\u00f5es de entrega - Fenicetek","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fenicetek.com\/pt-br\/informacoes-de-entrega\/","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/fenicetek.com\/pt-br\/informacoes-de-entrega\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/fenicetek.com\/pt-br\/inicio\/"},{"@type":"ListItem","position":2,"name":"Informa\u00e7\u00f5es de entrega"}]}]}},"_links":{"self":[{"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/pages\/37629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/comments?post=37629"}],"version-history":[{"count":1,"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/pages\/37629\/revisions"}],"predecessor-version":[{"id":37636,"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/pages\/37629\/revisions\/37636"}],"wp:attachment":[{"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/media?parent=37629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}