{"id":33039,"date":"2020-10-20T07:59:42","date_gmt":"2020-10-20T05:59:42","guid":{"rendered":"https:\/\/fenicetek.com\/faq\/"},"modified":"2026-03-24T10:18:30","modified_gmt":"2026-03-24T09:18:30","slug":"faq","status":"publish","type":"page","link":"https:\/\/fenicetek.com\/pt-br\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"33039\" class=\"elementor elementor-33039 elementor-556\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e9fed97 e-flex e-con-boxed e-con e-parent\" data-id=\"e9fed97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f27b609 elementor-widget elementor-widget-heading\" data-id=\"f27b609\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Perguntas frequentes sobre urnas de crema\u00e7\u00e3o<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-1c9be7f elementor-section-stretched elementor-section-height-min-height elementor-section-items-top elementor-section-boxed elementor-section-height-default\" data-id=\"1c9be7f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d3b41a9\" data-id=\"d3b41a9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dbe4ef1 elementor-tabs-view-vertical elementor-widget elementor-widget-tabs\" data-id=\"dbe4ef1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2301\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2301\" aria-expanded=\"false\">Geral<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2302\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2302\" aria-expanded=\"false\">Pagamento<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2303\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2303\" aria-expanded=\"false\">Suporte<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2304\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2304\" aria-expanded=\"false\">Devolu\u00e7\u00e3o e reembolso<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2305\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2305\" aria-expanded=\"false\">Para fam\u00edlias<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2301\" aria-expanded=\"false\">Geral<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2301\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2301\" tabindex=\"0\" hidden=\"false\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"36118\" class=\"elementor elementor-36118 elementor-16411 elementor-16411\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-79dc58b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79dc58b4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67fd243b\" data-id=\"67fd243b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ce6b1de style-theme-yes elementor-widget elementor-widget-accordion\" data-id=\"7ce6b1de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2091\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2091\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como as urnas Fenicetek s\u00e3o seladas?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2091\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2091\"><p data-start=\"106\" data-end=\"390\">As urnas Fenicetek s\u00e3o projetadas com nosso <strong>sistema de fechamento patenteado exclusivo<\/strong>, desenvolvido para garantir uma veda\u00e7\u00e3o impec\u00e1vel e segura para cada pe\u00e7a. Onde for necess\u00e1rio, o sistema tamb\u00e9m permite que a urna seja selada em total conformidade com as regulamenta\u00e7\u00f5es legais aplic\u00e1veis que regem os fechamentos selados oficiais. <\/p>\n<p data-start=\"106\" data-end=\"390\">\n<ul>\n<li data-start=\"392\" data-end=\"440\"><span style=\"text-decoration: underline;\"><a href=\"https:\/\/fenicetek.com\/fenicetek-closure-instructions.pdf\"><strong data-start=\"392\" data-end=\"440\">Clique aqui para visualizar as instru\u00e7\u00f5es de selagem.<\/strong><\/a><\/span><\/li>\n<\/ul>\n<p data-start=\"442\" data-end=\"718\">Como voc\u00ea notar\u00e1, cada urna \u00e9 fornecida com uma placa de identifica\u00e7\u00e3o de alum\u00ednio que pode ser gravada com o nome do falecido. Este elemento tamb\u00e9m serve para ocultar discretamente os parafusos, transformando o fechamento em um recurso de design elegante, em vez de um componente puramente t\u00e9cnico. <\/p>\n<p data-start=\"720\" data-end=\"887\">Todas as tampas de fechamento s\u00e3o feitas de <strong>pl\u00e1stico ABS<\/strong> e todos os parafusos s\u00e3o feitos de <strong>a\u00e7o zincado<\/strong>. <br \/>A \u00fanica exce\u00e7\u00e3o \u00e9 o modelo Opera, que possui uma tampa de fechamento de madeira.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2092\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2092\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sou uma funer\u00e1ria, como posso obter informa\u00e7\u00f5es sobre suas urnas de crema\u00e7\u00e3o de design?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2092\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2092\"><p data-start=\"85\" data-end=\"118\">\u00c9 muito simples. Voc\u00ea pode: <\/p>\n<ul data-start=\"119\" data-end=\"227\">\n<li data-start=\"119\" data-end=\"187\">\n<p data-start=\"121\" data-end=\"187\">preencher o formul\u00e1rio na se\u00e7\u00e3o <strong data-start=\"146\" data-end=\"158\">Contatos<\/strong> do nosso site, ou<\/p>\n<\/li>\n<li data-start=\"188\" data-end=\"227\">\n<p data-start=\"190\" data-end=\"227\">enviar um e-mail para: <strong data-start=\"203\" data-end=\"225\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"205\" data-end=\"223\">info@fenicetek.com<\/a><\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"229\" data-end=\"307\" data-is-last-node=\"\" data-is-only-node=\"\">Um membro da Fenicete<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2093\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2093\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sou um distribuidor de produtos funer\u00e1rios. Posso revender e distribuir seus produtos? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2093\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2093\"><p data-start=\"84\" data-end=\"287\">Sim. Estamos sempre interessados em construir novas parcerias com <strong data-start=\"147\" data-end=\"180\">distribuidores de produtos funer\u00e1rios<\/strong> em todo o mundo.<br data-start=\"191\" data-end=\"194\">Precisamos apenas confirmar se um parceiro existente j\u00e1 est\u00e1 operando em seu territ\u00f3rio.<\/p>\n<p data-start=\"289\" data-end=\"381\" data-is-last-node=\"\" data-is-only-node=\"\">Para verificar a disponibilidade e discutir a distribui\u00e7\u00e3o, envie um e-mail para: <strong data-start=\"350\" data-end=\"380\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"352\" data-end=\"378\">distribution@fenicetek.com<\/a><\/strong>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2094\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2094\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sou um membro da fam\u00edlia do falecido. Posso comprar a urna diretamente de voc\u00eas? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2094\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2094\"><p data-start=\"79\" data-end=\"150\">N\u00e3o, n\u00e3o oferecemos vendas diretas ao consumidor (B2C). No entanto, podemos: <\/p>\n<ul data-start=\"151\" data-end=\"283\" data-is-last-node=\"\" data-is-only-node=\"\">\n<li data-start=\"151\" data-end=\"217\">\n<p data-start=\"153\" data-end=\"217\">coordenar a compra com sua <strong data-start=\"195\" data-end=\"211\">funer\u00e1ria<\/strong> de confian\u00e7a, ou<\/p>\n<\/li>\n<li data-start=\"218\" data-end=\"283\" data-is-last-node=\"\">\n<p data-start=\"220\" data-end=\"283\" data-is-last-node=\"\">conect\u00e1-lo com o <strong data-start=\"260\" data-end=\"282\">varejista Fenicetek<\/strong> autorizado mais pr\u00f3ximo.<\/p>\n<\/li>\n<\/ul>\n<p>Em qualquer caso, sinta-se \u00e0 vontade para nos contatar em: <strong data-start=\"326\" data-end=\"348\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"328\" data-end=\"346\">info@fenicetek.com<\/a><\/strong> e n\u00f3s o ajudaremos a gerenciar tudo da melhor maneira poss\u00edvel, colocando-o em contato com o <strong data-start=\"452\" data-end=\"474\">varejista Fenicetek<\/strong> mais pr\u00f3ximo.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2095\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2095\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Onde suas urnas s\u00e3o realmente fabricadas?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2095\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2095\"><p data-start=\"40\" data-end=\"147\">Nossas urnas s\u00e3o orgulhosamente <strong data-start=\"53\" data-end=\"70\">fabricadas na It\u00e1lia<\/strong>.<\/p>\n<p data-start=\"149\" data-end=\"174\">Produ\u00e7\u00e3o por acabamento:<\/p>\n<ul data-start=\"175\" data-end=\"637\">\n<li data-start=\"175\" data-end=\"348\">\n<p data-start=\"177\" data-end=\"348\"><strong data-start=\"177\" data-end=\"200\">Cer\u00e2mica Tradicional<\/strong>: nossas <strong data-start=\"231\" data-end=\"254\">urnas de design de cer\u00e2mica<\/strong> de alta qualidade, lisas e brilhantes s\u00e3o inteiramente feitas \u00e0 m\u00e3o em uma cidade na prov\u00edncia de <strong data-start=\"309\" data-end=\"319\">Veneza<\/strong> por nossos mestres ceramistas.<\/p>\n<\/li>\n<li data-start=\"349\" data-end=\"468\">\n<p data-start=\"351\" data-end=\"468\"><strong data-start=\"351\" data-end=\"365\">Ecogrestek<\/strong>: nossas <strong data-start=\"387\" data-end=\"423\">urnas de crema\u00e7\u00e3o de design Ecogrestek<\/strong> foscas e texturizadas s\u00e3o produzidas na prov\u00edncia de <strong data-start=\"456\" data-end=\"465\">Turim<\/strong>.<\/p>\n<\/li>\n<li data-start=\"469\" data-end=\"637\">\n<p data-start=\"471\" data-end=\"637\"><strong data-start=\"471\" data-end=\"480\">Metal<\/strong>: nossas <strong data-start=\"486\" data-end=\"510\">urnas de crema\u00e7\u00e3o de metal<\/strong> feitas de <strong data-start=\"521\" data-end=\"547\">alum\u00ednio 100% reciclado<\/strong> s\u00e3o produzidas na prov\u00edncia de <strong data-start=\"580\" data-end=\"589\">Turim<\/strong>, com todos os componentes provenientes de <strong data-start=\"624\" data-end=\"636\" data-is-only-node=\"\">Piemonte<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"639\" data-end=\"871\" data-is-last-node=\"\" data-is-only-node=\"\">Observa\u00e7\u00e3o: desde <strong data-start=\"658\" data-end=\"670\">maio de 2025<\/strong>, tamb\u00e9m abrimos um novo centro de produ\u00e7\u00e3o no <strong data-start=\"714\" data-end=\"724\">Brasil<\/strong>, que, atrav\u00e9s da <strong>Fenicetek LatAm Ltda<\/strong>, atende apenas ao mercado da <strong data-start=\"772\" data-end=\"797\">Am\u00e9rica Latina (LatAm)<\/strong>, com produtos destinados exclusivamente a essa \u00e1rea geogr\u00e1fica.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2096\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2096\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que \u00e9 o acabamento Platina ou Ouro e como \u00e9 feito?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2096\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2096\"><p data-start=\"0\" data-end=\"330\">Nossos acabamentos <strong data-start=\"67\" data-end=\"79\">Platina<\/strong> e <strong data-start=\"84\" data-end=\"92\">Ouro<\/strong> s\u00e3o acabamentos cer\u00e2micos decorativos premium. Eles n\u00e3o s\u00e3o \u201cmetal s\u00f3lido\u201d, mas um <strong data-start=\"177\" data-end=\"195\">esmalte especial<\/strong> que cont\u00e9m <strong data-start=\"210\" data-end=\"229\" data-is-only-node=\"\">metais preciosos<\/strong>, que s\u00e3o fixados permanentemente atrav\u00e9s de queimas em forno para alcan\u00e7ar um resultado <strong data-start=\"293\" data-end=\"322\">brilhante, profundo e uniforme<\/strong>. <\/p>\n<p data-start=\"332\" data-end=\"368\"><strong data-start=\"332\" data-end=\"368\">Como \u00e9 feito (em termos simples):<\/strong><\/p>\n<ul data-start=\"369\" data-end=\"791\">\n<li data-start=\"369\" data-end=\"483\">\n<p data-start=\"371\" data-end=\"483\">Primeiro, a urna \u00e9 totalmente conclu\u00edda como uma pe\u00e7a de cer\u00e2mica (a cer\u00e2mica base j\u00e1 foi queimada e estabilizada).<\/p>\n<\/li>\n<li data-start=\"484\" data-end=\"673\">\n<p data-start=\"486\" data-end=\"673\">Em seguida, a decora\u00e7\u00e3o \u00e9 aplicada: o acabamento \u00e9 <strong data-start=\"532\" data-end=\"566\">pintado \u00e0 m\u00e3o com pinceladas<\/strong>, com extrema precis\u00e3o (esta etapa sozinha pode exigir cerca de <strong data-start=\"627\" data-end=\"638\">2 horas<\/strong> quando um trabalho detalhado est\u00e1 envolvido).<\/p>\n<\/li>\n<li data-start=\"674\" data-end=\"791\">\n<p data-start=\"676\" data-end=\"791\">Para fixar o acabamento e garantir a mais alta qualidade, a urna passa por <strong data-start=\"751\" data-end=\"790\">tr\u00eas ciclos de queima a cerca de 800\u00b0C<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"793\" data-end=\"814\"><strong data-start=\"793\" data-end=\"814\">O que ele cont\u00e9m:<\/strong><\/p>\n<ul data-start=\"815\" data-end=\"1007\">\n<li data-start=\"815\" data-end=\"916\">\n<p data-start=\"817\" data-end=\"916\"><strong data-start=\"817\" data-end=\"837\">Acabamento Platina:<\/strong> um esmalte contendo aprox. <strong data-start=\"867\" data-end=\"888\">14% de ouro 24 quilates<\/strong> e <strong data-start=\"893\" data-end=\"913\">7% de platina pura<\/strong>.<\/p>\n<\/li>\n<li data-start=\"917\" data-end=\"1007\">\n<p data-start=\"919\" data-end=\"1007\"><strong data-start=\"919\" data-end=\"935\">Acabamento Ouro:<\/strong> um esmalte contendo aprox. <strong data-start=\"965\" data-end=\"986\">16% de ouro 24 quilates<\/strong> e <strong data-start=\"991\" data-end=\"1006\">3% de platina<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1009\" data-end=\"1126\" data-is-last-node=\"\" data-is-only-node=\"\">O resultado \u00e9 um acabamento verdadeiramente <strong data-start=\"1031\" data-end=\"1057\">de alta qualidade e duradouro<\/strong>: \u00e9 fixado em forno e vitrificado, n\u00e3o um simples revestimento de superf\u00edcie.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2097\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2097\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso colocar a urna ao ar livre?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2097\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2097\"><p>Sim, mas <strong>apenas se as especifica\u00e7\u00f5es do modelo indicarem claramente que \u00e9 adequado para uso \u201cExterno\u201d<\/strong>. Ao colocar uma urna ao ar livre, use o bom senso: <strong>evite o ac\u00famulo de \u00e1gua na base<\/strong> e, acima de tudo, <strong>temperaturas de congelamento<\/strong>. Se a \u00e1gua permanecer em contato com a base e depois congelar, pode aumentar o risco de <strong>quebra<\/strong>. Em \u00e1reas frias, recomendamos uma posi\u00e7\u00e3o abrigada e uma base drenante ou ligeiramente elevada.   <\/p>\n<p>Observa\u00e7\u00e3o importante: os modelos <strong>Ecogrestek<\/strong> tendem a ter um desempenho pior ao ar livre porque suas <strong>superf\u00edcies \u00e1speras e texturizadas<\/strong> podem <strong>coletar mais poeira e sujeira<\/strong> com o tempo. Al\u00e9m disso, seu <strong>acabamento fosco<\/strong> pode fazer com que a cor <strong>desbote\/clareie mais r\u00e1pido<\/strong>. Para uso externo, recomendamos, portanto, escolher um modelo de <strong>cer\u00e2mica tradicional<\/strong>.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2098\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2098\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sou uma funer\u00e1ria. Como posso encomendar suas urnas de crema\u00e7\u00e3o? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2098\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2098\"><p data-start=\"62\" data-end=\"113\">Voc\u00ea pode encomendar <strong>urnas de crema\u00e7\u00e3o<\/strong> com <strong data-start=\"80\" data-end=\"98\">design Fenicetek<\/strong> de tr\u00eas maneiras:<\/p>\n<ul data-start=\"115\" data-end=\"499\" data-is-last-node=\"\" data-is-only-node=\"\">\n<li data-start=\"115\" data-end=\"237\">\n<p data-start=\"117\" data-end=\"237\">Registre-se em <strong data-start=\"129\" data-end=\"146\">fenicetek.com<\/strong> e acesse a se\u00e7\u00e3o <strong data-start=\"162\" data-end=\"170\">Loja<\/strong> para fazer seu pedido como uma compra de e-commerce padr\u00e3o.<\/p>\n<\/li>\n<li data-start=\"238\" data-end=\"359\">\n<p data-start=\"240\" data-end=\"359\">Envie um e-mail para <strong data-start=\"252\" data-end=\"277\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"254\" data-end=\"275\">account@fenicetek.com<\/a><\/strong>, incluindo os detalhes da sua empresa, o c\u00f3digo do produto e as quantidades que voc\u00ea precisa.<\/p>\n<\/li>\n<li data-start=\"360\" data-end=\"499\" data-is-last-node=\"\">\n<p data-start=\"362\" data-end=\"499\" data-is-last-node=\"\">Se voc\u00ea preferir trabalhar com um \u00fanico fornecedor, entre em contato com seu <strong data-start=\"429\" data-end=\"461\">distribuidor de produtos funer\u00e1rios<\/strong> de confian\u00e7a e pe\u00e7a para que ele entre em contato conosco.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2099\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2099\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sou uma funer\u00e1ria. Quanto tempo leva para receber suas urnas de crema\u00e7\u00e3o? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2099\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2099\"><p data-start=\"79\" data-end=\"184\">Mantemos mais de <strong data-start=\"92\" data-end=\"116\">1.500 itens em estoque<\/strong>, em v\u00e1rias refer\u00eancias. O tempo de entrega depende da disponibilidade: <\/p>\n<ul data-start=\"186\" data-end=\"662\">\n<li data-start=\"186\" data-end=\"586\">\n<p data-start=\"188\" data-end=\"586\"><strong data-start=\"188\" data-end=\"218\">Se o produto estiver em estoque<\/strong> em nossa loja virtual (o caso t\u00edpico, exceto para grandes pedidos de distribuidores), sua remessa sai dentro do <strong data-start=\"318\" data-end=\"343\">pr\u00f3ximo dia \u00fatil<\/strong> ap\u00f3s a realiza\u00e7\u00e3o do pedido, via <strong data-start=\"375\" data-end=\"391\">DHL ou FedEx<\/strong> usando o servi\u00e7o padr\u00e3o <strong data-start=\"411\" data-end=\"422\" data-is-only-node=\"\">Economy<\/strong>, com tempos de tr\u00e2nsito normais.<br data-start=\"458\" data-end=\"461\">Voc\u00ea tamb\u00e9m pode solicitar um upgrade <strong data-start=\"487\" data-end=\"498\">Express<\/strong>, que ser\u00e1 or\u00e7ado e confirmado diretamente com um de nossos consultores de vendas.<\/p>\n<\/li>\n<li data-start=\"588\" data-end=\"662\">\n<p data-start=\"590\" data-end=\"662\"><strong data-start=\"590\" data-end=\"621\">Se o item n\u00e3o estiver em estoque<\/strong>, o reabastecimento geralmente leva de <strong data-start=\"648\" data-end=\"661\">2 a 3 semanas<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"664\" data-end=\"841\" data-is-last-node=\"\" data-is-only-node=\"\">Para obter o prazo de entrega mais preciso, recomendamos enviar um e-mail com anteced\u00eancia para <strong data-start=\"736\" data-end=\"761\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"738\" data-end=\"759\">account@fenicetek.com<\/a><\/strong> para verificar a disponibilidade e o reabastecimento; confirmaremos a data de entrega real.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-20910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00c9 seguro receber urnas de crema\u00e7\u00e3o de cer\u00e2mica? Elas chegam intactas? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-20910\"><p data-start=\"74\" data-end=\"431\">\u00c9 uma preocupa\u00e7\u00e3o justa; <strong data-start=\"94\" data-end=\"120\">urnas de crema\u00e7\u00e3o de cer\u00e2mica<\/strong> podem ser vulner\u00e1veis durante o transporte.<\/p>\n<p data-start=\"74\" data-end=\"431\">Para minimizar o risco, usamos <strong data-start=\"181\" data-end=\"205\">embalagens refor\u00e7adas<\/strong> projetadas especificamente para cer\u00e2mica, com <strong data-start=\"257\" data-end=\"281\">materiais de prote\u00e7\u00e3o<\/strong> dedicados, e enviamos apenas com transportadoras cuidadosamente selecionadas. Gra\u00e7as ao nosso processo e experi\u00eancia, enviamos para todo o mundo todos os dias com um excelente hist\u00f3rico. <\/p>\n<p data-start=\"433\" data-end=\"463\"><strong>Ainda recomendamos que voc\u00ea sempre:<\/strong><\/p>\n<ul data-start=\"464\" data-end=\"652\">\n<li data-start=\"464\" data-end=\"517\">\n<p data-start=\"466\" data-end=\"517\">verifique a condi\u00e7\u00e3o da embalagem externa no momento da entrega<\/p>\n<\/li>\n<li data-start=\"518\" data-end=\"555\">\n<p data-start=\"520\" data-end=\"555\">tire fotos de qualquer dano vis\u00edvel<\/p>\n<\/li>\n<li data-start=\"556\" data-end=\"652\">\n<p data-start=\"558\" data-end=\"652\">se algo parecer errado, assine a nota de entrega <strong data-start=\"606\" data-end=\"628\">\u201ccom reserva\u201d<\/strong> (sujeito a inspe\u00e7\u00e3o)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"654\" data-end=\"787\">No caso improv\u00e1vel de um problema, nossa equipe agir\u00e1 rapidamente e gerenciar\u00e1 a substitui\u00e7\u00e3o ou a melhor solu\u00e7\u00e3o, fornecendo suporte total.<\/p>\n<p data-start=\"789\" data-end=\"926\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"789\" data-end=\"803\">IMPORTANTE:<\/strong> sem <strong data-start=\"812\" data-end=\"835\">documenta\u00e7\u00e3o fotogr\u00e1fica<\/strong> e uma nota de entrega assinada <strong data-start=\"863\" data-end=\"883\">com reserva<\/strong>, n\u00e3o podemos fornecer uma <strong data-start=\"905\" data-end=\"925\">substitui\u00e7\u00e3o gratuita<\/strong>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20911\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-20911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sou uma funer\u00e1ria ou um membro da fam\u00edlia. Como limpo suas urnas de crema\u00e7\u00e3o? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-20911\"><p data-start=\"80\" data-end=\"238\">Nossas urnas s\u00e3o projetadas para ter uma apar\u00eancia excepcional, mas devem ser limpas corretamente, dependendo do acabamento.<\/p>\n<p data-start=\"80\" data-end=\"238\"><strong data-start=\"183\" data-end=\"214\">NUNCA use produtos de limpeza qu\u00edmicos<\/strong> em nenhum de nossos produtos.<\/p>\n<ul>\n<li data-start=\"240\" data-end=\"475\"><strong data-start=\"240\" data-end=\"263\">Cer\u00e2mica Tradicional<\/strong><br data-start=\"263\" data-end=\"266\">Independentemente da cor ou acabamento, limpe a urna (especialmente impress\u00f5es digitais) usando um <strong data-start=\"345\" data-end=\"381\">pano de microfibra novo e nunca usado<\/strong> levemente umedecido com \u00e1gua. Em seguida, seque-a com um segundo <strong data-start=\"438\" data-end=\"474\">pano de microfibra novo e nunca usado<\/strong>. <\/li>\n<li data-start=\"477\" data-end=\"781\"><strong data-start=\"477\" data-end=\"491\">Ecogrestek<\/strong><br data-start=\"491\" data-end=\"494\">As superf\u00edcies Ecogrestek s\u00e3o intencionalmente rugosas e texturizadas. Recomendamos a remo\u00e7\u00e3o do p\u00f3 utilizando <strong data-start=\"585\" data-end=\"607\">sopradores de ar manuais<\/strong> ou <strong data-start=\"611\" data-end=\"635\">ar comprimido em spray<\/strong> (f\u00e1ceis de encontrar online, em ferragens ou lojas de eletr\u00f4nicos).<br data-start=\"700\" data-end=\"703\" data-is-only-node=\"\">Se notar manchas, entre em contato conosco imediatamente e envie <strong data-start=\"757\" data-end=\"780\">documenta\u00e7\u00e3o fotogr\u00e1fica<\/strong>. <\/li>\n<li data-start=\"783\" data-end=\"992\"><strong data-start=\"783\" data-end=\"792\">Metal<\/strong><br data-start=\"792\" data-end=\"795\">Para partes met\u00e1licas pintadas, siga o mesmo m\u00e9todo do <strong data-start=\"846\" data-end=\"860\">Ecogrestek<\/strong> (sopro de ar \/ ar comprimido). Para o anel de pl\u00e1stico cromado, use um <strong data-start=\"935\" data-end=\"971\">pano de microfibra novo e nunca usado<\/strong> umedecido com \u00e1gua. <\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20912\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-20912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sou uma funer\u00e1ria ou um membro da fam\u00edlia. Suas urnas s\u00e3o adequadas para as cinzas de um adulto? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-20912\"><p data-start=\"89\" data-end=\"212\">Sim. Ap\u00f3s a crema\u00e7\u00e3o, as cinzas normalmente equivalem a cerca de <strong data-start=\"139\" data-end=\"162\">3,5% do peso corporal<\/strong> e medem aproximadamente <strong data-start=\"183\" data-end=\"201\">3,2\u20134,5 litros<\/strong> em volume. <\/p>\n<p data-start=\"214\" data-end=\"459\">As <strong data-start=\"214\" data-end=\"242\">urnas de crema\u00e7\u00e3o Fenicetek<\/strong> s\u00e3o projetadas para conter confortavelmente essa quantidade: nossos modelos padr\u00e3o variam de <strong data-start=\"320\" data-end=\"346\">3,2 litros a 5 litros<\/strong>. Elas podem ser colocadas em cemit\u00e9rios, t\u00famulos de fam\u00edlia ou mantidas pela fam\u00edlia em casa ou em um espa\u00e7o memorial dedicado. <\/p>\n<p data-start=\"461\" data-end=\"631\" data-is-last-node=\"\" data-is-only-node=\"\">Nossos <strong data-start=\"465\" data-end=\"478\">Keepsakes<\/strong>, em vez disso, t\u00eam uma capacidade de <strong data-start=\"508\" data-end=\"518\">180 ml<\/strong>, ideal para preservar uma pequena por\u00e7\u00e3o de cinzas (onde permitido) ou lembran\u00e7as significativas em mem\u00f3ria de um ente querido.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20913\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-20913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sou uma funer\u00e1ria ou um dono de animal de estima\u00e7\u00e3o. Qual tamanho de urna preciso para um animal de estima\u00e7\u00e3o (c\u00e3o, gato ou outro animal)? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-20913\"><p>Escolher o <strong data-start=\"122\" data-end=\"138\">tamanho certo da urna para animais de estima\u00e7\u00e3o<\/strong> depende da esp\u00e9cie e do peso do animal. Nossas <strong data-start=\"187\" data-end=\"199\">Urnas para Animais de Estima\u00e7\u00e3o<\/strong> est\u00e3o dispon\u00edveis em diferentes capacidades para caber <strong data-start=\"245\" data-end=\"275\">c\u00e3es, gatos e outros animais de estima\u00e7\u00e3o<\/strong>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20914\" class=\"elementor-tab-title\" data-tab=\"14\" role=\"button\" aria-controls=\"elementor-tab-content-20914\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sou uma funer\u00e1ria: se eu comprar seus produtos e depois encontrar c\u00f3pias no mercado, o que devo fazer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20914\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"14\" role=\"region\" aria-labelledby=\"elementor-tab-title-20914\"><p data-start=\"104\" data-end=\"372\">Todos os nossos designs s\u00e3o oficialmente registrados e protegidos nos pa\u00edses onde operamos.<\/p>\n<p data-start=\"104\" data-end=\"372\">Se voc\u00ea encontrar c\u00f3pias <strong>n\u00e3o autorizadas<\/strong> de nossos produtos, <strong>N\u00c3O<\/strong> compre ou revenda-as e entre em contato conosco imediatamente com o m\u00e1ximo de detalhes poss\u00edvel (fotos inclu\u00eddas, se dispon\u00edveis).<\/p>\n<p data-start=\"374\" data-end=\"508\" data-is-last-node=\"\" data-is-only-node=\"\">Nossa equipe avaliar\u00e1 o caso e tomar\u00e1 as medidas legais cab\u00edveis, ajudando a proteger seus neg\u00f3cios e a exclusividade de nossos produtos.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20915\" class=\"elementor-tab-title\" data-tab=\"15\" role=\"button\" aria-controls=\"elementor-tab-content-20915\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00c9 legal manter uma urna de crema\u00e7\u00e3o com cinzas em casa?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20915\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"15\" role=\"region\" aria-labelledby=\"elementor-tab-title-20915\"><p data-start=\"61\" data-end=\"310\">Depende das <strong data-start=\"75\" data-end=\"89\">leis locais<\/strong> e das pr\u00e1ticas culturais em seu pa\u00eds. Em alguns lugares, <strong data-start=\"146\" data-end=\"171\">manter as cinzas em casa<\/strong> \u00e9 comum e totalmente permitido; em outros, \u00e9 restrito ou n\u00e3o permitido. Em alguns pa\u00edses, as regras tamb\u00e9m podem variar por regi\u00e3o ou munic\u00edpio.  <\/p>\n<p data-start=\"312\" data-end=\"478\" data-is-last-node=\"\" data-is-only-node=\"\">Para garantir a seguran\u00e7a, sempre verifique os regulamentos locais e, se necess\u00e1rio, consulte seu <strong data-start=\"393\" data-end=\"413\">agente funer\u00e1rio<\/strong> de confian\u00e7a, que poder\u00e1 orient\u00e1-lo sobre a op\u00e7\u00e3o correta para o seu caso espec\u00edfico.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20916\" class=\"elementor-tab-title\" data-tab=\"16\" role=\"button\" aria-controls=\"elementor-tab-content-20916\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">N\u00e3o consigo dizer se \u00e9 um defeito est\u00e9tico ou uma imperfei\u00e7\u00e3o artesanal t\u00edpica: como posso entender a diferen\u00e7a?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20916\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"16\" role=\"region\" aria-labelledby=\"elementor-tab-title-20916\"><p data-start=\"119\" data-end=\"548\">Nossas urnas s\u00e3o feitas por nossos artes\u00e3os italianos, que est\u00e3o entre os melhores em sua \u00e1rea, e s\u00e3o verdadeiramente <strong data-start=\"208\" data-end=\"220\">feitas \u00e0 m\u00e3o<\/strong>. Cada urna \u00e9 \u00fanica e, por esse motivo, pequenas imperfei\u00e7\u00f5es podem ser completamente normais: n\u00e3o existe um produto feito \u00e0 m\u00e3o que seja \u201cperfeito\u201d e id\u00eantico ao mil\u00edmetro. <\/p>\n<p data-start=\"119\" data-end=\"548\">Em muitos casos, pequenas varia\u00e7\u00f5es na textura, acabamento ou superf\u00edcie s\u00e3o simplesmente parte do processo de fabrica\u00e7\u00e3o da cer\u00e2mica \u2014 n\u00e3o um defeito, mas um verdadeiro valor agregado.<\/p>\n<p data-start=\"550\" data-end=\"782\" data-is-last-node=\"\" data-is-only-node=\"\">Se n\u00e3o tiver certeza, envie-nos algumas fotos n\u00edtidas para <strong data-start=\"605\" data-end=\"627\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"607\" data-end=\"625\">info@fenicetek.com<\/a><\/strong> (uma foto geral + um close da \u00e1rea). Analisaremos rapidamente e confirmaremos se \u00e9 uma caracter\u00edstica artesanal ou uma n\u00e3o conformidade real. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20917\" class=\"elementor-tab-title\" data-tab=\"17\" role=\"button\" aria-controls=\"elementor-tab-content-20917\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Recebi uma urna com defeitos est\u00e9ticos. O que devo fazer? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20917\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"17\" role=\"region\" aria-labelledby=\"elementor-tab-title-20917\"><p data-start=\"64\" data-end=\"262\">Nossas <strong>urnas s\u00e3o fabricadas com um padr\u00e3o de qualidade muito alto<\/strong> e cada item passa por rigorosos controles de qualidade durante toda a produ\u00e7\u00e3o.<\/p>\n<p data-start=\"64\" data-end=\"262\">Nossa meta de AQL \u00e9 extremamente baixa, cerca de <strong data-start=\"224\" data-end=\"261\">um defeito menor por 13.000 unidades<\/strong>.<\/p>\n<p data-start=\"264\" data-end=\"595\">Se voc\u00ea acredita que sua urna tem um problema est\u00e9tico, envie um e-mail para <strong data-start=\"323\" data-end=\"345\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"325\" data-end=\"343\">info@fenicetek.com<\/a><\/strong> e inclua fotos n\u00edtidas do defeito. Nossa equipe analisar\u00e1 o caso prontamente. Se o problema for confirmado como uma n\u00e3o conformidade est\u00e9tica relacionada \u00e0 fabrica\u00e7\u00e3o, providenciaremos a coleta da urna e enviaremos uma substitui\u00e7\u00e3o com o mesmo c\u00f3digo de produto.  <\/p>\n<p data-start=\"597\" data-end=\"705\" data-is-last-node=\"\" data-is-only-node=\"\">Se o defeito for devido a manuseio inadequado, falta de cuidado ou uso incorreto, uma substitui\u00e7\u00e3o n\u00e3o poder\u00e1 ser fornecida.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20918\" class=\"elementor-tab-title\" data-tab=\"18\" role=\"button\" aria-controls=\"elementor-tab-content-20918\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso trocar meu pedido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20918\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"18\" role=\"region\" aria-labelledby=\"elementor-tab-title-20918\"><p data-start=\"0\" data-end=\"137\">Sim. Voc\u00ea pode trocar seu pedido <strong data-start=\"33\" data-end=\"65\">dentro de 6 horas ap\u00f3s a realiza\u00e7\u00e3o<\/strong> e, em qualquer caso, <strong data-start=\"83\" data-end=\"136\">antes que a remessa seja entregue \u00e0 transportadora<\/strong>, enviando-nos um e-mail para <strong data-start=\"156\" data-end=\"178\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"158\" data-end=\"176\" data-is-only-node=\"\">info@fenicetek.com<\/a><\/strong>.<\/p>\n<p data-start=\"139\" data-end=\"283\">Se a solicita\u00e7\u00e3o for feita <strong data-start=\"160\" data-end=\"179\">ap\u00f3s este tempo<\/strong> (ou quando a remessa j\u00e1 tiver sido enviada), a(s) urna(s) que voc\u00ea deseja substituir deve(m) ser devolvida(s) para:<\/p>\n<p data-start=\"285\" data-end=\"352\"><strong data-start=\"285\" data-end=\"302\">Fenicetek Srl<\/strong><br data-start=\"302\" data-end=\"305\">Via Signagatta 23<br data-start=\"322\" data-end=\"325\">10044 Pianezza (TO)<br data-start=\"344\" data-end=\"347\">It\u00e1lia<\/p>\n<p data-start=\"354\" data-end=\"594\" data-is-last-node=\"\" data-is-only-node=\"\">Assim que os itens chegarem <strong data-start=\"382\" data-end=\"404\">em seguran\u00e7a e sem danos<\/strong>, emitiremos um <strong data-start=\"422\" data-end=\"453\">cancelamento ou reembolso total<\/strong>, <strong data-start=\"455\" data-end=\"491\">menos o custo de envio de sa\u00edda<\/strong> que pagamos originalmente. Qualquer dano que ocorra durante o envio de retorno ser\u00e1 <strong data-start=\"570\" data-end=\"593\">sua responsabilidade<\/strong>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2302\" aria-expanded=\"false\">Pagamento<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2302\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2302\" tabindex=\"0\" hidden=\"hidden\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"38161\" class=\"elementor elementor-38161 elementor-32775 elementor-32775\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-79dc58b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79dc58b4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67fd243b\" data-id=\"67fd243b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ce6b1de style-theme-yes elementor-widget elementor-widget-accordion\" data-id=\"7ce6b1de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2091\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2091\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como posso pagar meu pedido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2091\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2091\"><p data-start=\"62\" data-end=\"113\">No momento, solicitamos que os pagamentos sejam feitos <strong data-start=\"63\" data-end=\"88\">somente por transfer\u00eancia banc\u00e1ria<\/strong>. Os dados banc\u00e1rios podem variar dependendo da sua <strong data-start=\"134\" data-end=\"146\">moeda<\/strong> e do seu <strong data-start=\"151\" data-end=\"175\">pa\u00eds de resid\u00eancia<\/strong>, e voc\u00ea encontrar\u00e1 as informa\u00e7\u00f5es corretas no e-mail de confirma\u00e7\u00e3o que receber\u00e1 logo ap\u00f3s concluir seu pedido. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2092\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2092\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quando preciso pagar meu pedido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2092\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2092\"><p>Solicitamos que efetue o pagamento <strong data-start=\"80\" data-end=\"114\">assim que fizer o pedido<\/strong>. Observe que s\u00f3 podemos enviar seu pedido <strong data-start=\"165\" data-end=\"203\">ap\u00f3s o recebimento do pagamento<\/strong>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2093\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2093\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso pagar com cart\u00e3o de cr\u00e9dito?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2093\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2093\"><p>No momento, <strong data-start=\"47\" data-end=\"104\">os pagamentos com cart\u00e3o de cr\u00e9dito n\u00e3o est\u00e3o dispon\u00edveis em nosso site<\/strong>. No entanto, se necess\u00e1rio (por motivos t\u00e9cnicos ou relacionados \u00e0 moeda), podemos <strong data-start=\"177\" data-end=\"222\">gerar um link de pagamento seguro via Stripe<\/strong> e envi\u00e1-lo para que voc\u00ea possa pagar com seguran\u00e7a por cart\u00e3o. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2094\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2094\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso pagar em parcelas?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2094\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2094\"><p>N\u00e3o, no momento n\u00e3o oferecemos pagamentos parcelados.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2095\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2095\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Tenho interesse em me tornar um novo distribuidor, quais seriam as condi\u00e7\u00f5es de pagamento?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2095\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2095\"><p>As condi\u00e7\u00f5es de pagamento para distribuidores podem variar dependendo do pa\u00eds, do volume do pedido e do tipo de parceria. Entre em contato conosco em <strong data-start=\"214\" data-end=\"236\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"216\" data-end=\"234\" data-is-only-node=\"\">distributor@fenicetek.com<\/a><\/strong>, e entraremos em contato rapidamente com uma proposta personalizada. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2303\" aria-expanded=\"false\">Suporte<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2303\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2303\" tabindex=\"0\" hidden=\"hidden\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"38156\" class=\"elementor elementor-38156 elementor-32777 elementor-32777\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-79dc58b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79dc58b4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67fd243b\" data-id=\"67fd243b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ce6b1de style-theme-yes elementor-widget elementor-widget-accordion\" data-id=\"7ce6b1de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2091\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2091\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que tipo de suporte voc\u00eas oferecem?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2091\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2091\"><p data-start=\"0\" data-end=\"144\">Oferecemos suporte <strong data-start=\"17\" data-end=\"51\">antes e depois da sua compra<\/strong> para garantir que tudo corra bem, desde a escolha do produto certo at\u00e9 o acompanhamento da entrega.<\/p>\n<p data-start=\"146\" data-end=\"195\">Voc\u00ea pode entrar em contato conosco em <strong data-start=\"168\" data-end=\"190\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"170\" data-end=\"188\">info@fenicetek.com<\/a><\/strong> para:<\/p>\n<ul data-start=\"196\" data-end=\"753\">\n<li data-start=\"196\" data-end=\"298\">\n<p data-start=\"198\" data-end=\"298\"><strong data-start=\"198\" data-end=\"230\">Orienta\u00e7\u00e3o sobre o produto (pr\u00e9-venda):<\/strong> ajuda na sele\u00e7\u00e3o de modelos, acabamentos, tamanhos\/capacidade e compatibilidade.<\/p>\n<\/li>\n<li data-start=\"299\" data-end=\"417\">\n<p data-start=\"301\" data-end=\"417\"><strong data-start=\"301\" data-end=\"322\">Assist\u00eancia com o pedido:<\/strong> corre\u00e7\u00f5es ou altera\u00e7\u00f5es <strong data-start=\"346\" data-end=\"399\">antes que o envio seja entregue \u00e0 transportadora<\/strong> (sempre que poss\u00edvel).<\/p>\n<\/li>\n<li data-start=\"418\" data-end=\"536\">\n<p data-start=\"420\" data-end=\"536\"><strong data-start=\"420\" data-end=\"441\">Suporte de envio:<\/strong> rastreamento, atualiza\u00e7\u00f5es de entrega e ajuda em caso de atrasos ou entregas divididas (v\u00e1rias embalagens).<\/p>\n<\/li>\n<li data-start=\"537\" data-end=\"670\">\n<p data-start=\"539\" data-end=\"670\"><strong data-start=\"539\" data-end=\"563\">Suporte p\u00f3s-venda:<\/strong> problemas na chegada, defeitos vis\u00edveis ou danos durante o transporte (inclua fotos para que possamos agir rapidamente).<\/p>\n<\/li>\n<li data-start=\"671\" data-end=\"753\">\n<p data-start=\"673\" data-end=\"753\"><strong data-start=\"673\" data-end=\"703\">Devolu\u00e7\u00f5es\/trocas\/reembolsos:<\/strong> instru\u00e7\u00f5es e elegibilidade com base em nossa pol\u00edtica.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"755\" data-end=\"851\" data-is-last-node=\"\" data-is-only-node=\"\">Respondemos o mais r\u00e1pido poss\u00edvel durante os dias \u00fateis e sempre forneceremos uma pr\u00f3xima etapa clara.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2304\" aria-expanded=\"false\">Devolu\u00e7\u00e3o e reembolso<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2304\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2304\" tabindex=\"0\" hidden=\"hidden\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"38155\" class=\"elementor elementor-38155 elementor-32779 elementor-32779\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-79dc58b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79dc58b4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67fd243b\" data-id=\"67fd243b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ce6b1de style-theme-yes elementor-widget elementor-widget-accordion\" data-id=\"7ce6b1de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2091\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2091\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Posso cancelar meu pedido e receber um reembolso?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2091\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2091\"><p data-start=\"0\" data-end=\"137\">Sim, desde que voc\u00ea entre em contato conosco <strong data-start=\"237\" data-end=\"276\">dentro de 6 horas ap\u00f3s fazer o pedido<\/strong> e <strong data-start=\"281\" data-end=\"334\">antes que a remessa seja entregue \u00e0 transportadora<\/strong>.<\/p>\n<p data-start=\"0\" data-end=\"137\">Envie-nos um e-mail para <strong data-start=\"348\" data-end=\"370\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"350\" data-end=\"368\">info@fenicetek.com<\/a><\/strong> o mais r\u00e1pido poss\u00edvel para que possamos interromper o envio.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2092\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2092\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">E se meu pedido j\u00e1 tiver sido entregue \u00e0 transportadora?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2092\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2092\"><p data-start=\"0\" data-end=\"144\">Depois que a remessa for despachada, n\u00e3o poderemos mais cancel\u00e1-la imediatamente. Se voc\u00ea ainda quiser um reembolso, o(s) item(ns) deve(m) ser <strong data-start=\"616\" data-end=\"634\">devolvido(s) a n\u00f3s<\/strong> primeiro (consulte as instru\u00e7\u00f5es de devolu\u00e7\u00e3o abaixo). <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2093\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2093\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como fa\u00e7o para solicitar um reembolso?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2093\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2093\"><p>Por favor, envie um e-mail para <strong data-start=\"725\" data-end=\"747\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"727\" data-end=\"745\">info@fenicetek.com<\/a><\/strong> com seu <strong data-start=\"758\" data-end=\"774\">n\u00famero de pedido<\/strong> e uma breve explica\u00e7\u00e3o. Responderemos com os pr\u00f3ximos passos e confirmaremos o procedimento de devolu\u00e7\u00e3o correto. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2094\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2094\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Onde devolvo a(s) urna(s)?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2094\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2094\"><p>Todas as devolu\u00e7\u00f5es devem ser enviadas para:<br data-start=\"944\" data-end=\"947\"><strong data-start=\"947\" data-end=\"964\">Fenicetek Srl<\/strong><br data-start=\"964\" data-end=\"967\">Via Signagatta 23<br data-start=\"984\" data-end=\"987\">10044 Pianezza (TO)<br data-start=\"1006\" data-end=\"1009\">It\u00e1lia<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2095\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2095\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quando o reembolso ser\u00e1 emitido?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2095\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2095\"><p>Os reembolsos s\u00e3o processados <strong data-start=\"1076\" data-end=\"1090\">somente depois<\/strong> que os itens devolvidos chegam e s\u00e3o <strong data-start=\"1125\" data-end=\"1136\">verificados<\/strong>. Uma vez confirmado em boas condi\u00e7\u00f5es, procederemos com o reembolso o mais r\u00e1pido poss\u00edvel (3-5 dias \u00fateis). <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2096\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2096\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Voc\u00eas reembolsar\u00e3o o custo de envio original?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2096\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2096\"><p>Se um reembolso for aprovado ap\u00f3s o envio, o reembolso ser\u00e1 o <strong data-start=\"1338\" data-end=\"1380\">total menos o custo de envio de sa\u00edda<\/strong> que pagamos originalmente para enviar o pedido.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2097\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2097\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quem paga pelo frete de retorno?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2097\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2097\"><p>O <strong data-start=\"1464\" data-end=\"1491\">cliente \u00e9 respons\u00e1vel<\/strong> por organizar e pagar o frete de retorno, a menos que concordemos explicitamente de outra forma por escrito.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2098\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2098\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Em que condi\u00e7\u00e3o os itens devem estar para receber um reembolso?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2098\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2098\"><p>As urnas devolvidas devem chegar <strong data-start=\"1677\" data-end=\"1699\">seguras e sem danos<\/strong>. Qualquer dano que ocorra durante o envio de retorno \u00e9 <strong data-start=\"1754\" data-end=\"1787\">responsabilidade do cliente<\/strong> e pode afetar a elegibilidade para um reembolso. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2099\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2099\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">E se a urna chegar com danos ou defeitos claros?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2099\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2099\"><p>Se voc\u00ea recebeu uma urna com danos ou defeitos, entre em contato primeiro com sua <strong data-start=\"1958\" data-end=\"1974\">funer\u00e1ria<\/strong> (eles podem avaliar o item pessoalmente e gerenciar o processo de substitui\u00e7\u00e3o). Eles podem entrar em contato conosco diretamente para coordenar a solu\u00e7\u00e3o. Se necess\u00e1rio, voc\u00ea tamb\u00e9m pode nos enviar um e-mail para <strong data-start=\"2147\" data-end=\"2169\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2149\" data-end=\"2167\">info@fenicetek.com<\/a><\/strong>.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-20910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como receberei meu reembolso?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-20910\"><p>Os reembolsos s\u00e3o emitidos usando o m\u00e9todo mais apropriado com base em como voc\u00ea pagou (normalmente transfer\u00eancia banc\u00e1ria). Confirmaremos os detalhes com voc\u00ea por e-mail e solicitaremos que voc\u00ea forne\u00e7a seus dados de pagamento, que devem <strong data-start=\"211\" data-end=\"228\">corresponder exatamente<\/strong> \u00e0 conta banc\u00e1ria e ao nome do titular da conta de onde recebemos o pagamento originalmente. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2305\" aria-expanded=\"false\">Para fam\u00edlias<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2305\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2305\" tabindex=\"0\" hidden=\"hidden\"><p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"37444\" class=\"elementor elementor-37444 elementor-32781 elementor-32781\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-79dc58b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79dc58b4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-67fd243b\" data-id=\"67fd243b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7ce6b1de style-theme-yes elementor-widget elementor-widget-accordion\" data-id=\"7ce6b1de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2091\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2091\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sou um membro da fam\u00edlia do falecido. Posso comprar a urna diretamente de voc\u00eas? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2091\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2091\"><p data-start=\"79\" data-end=\"150\">N\u00e3o, n\u00e3o oferecemos vendas diretas ao consumidor (B2C). No entanto, podemos: <\/p>\n<ul data-start=\"151\" data-end=\"283\" data-is-last-node=\"\" data-is-only-node=\"\">\n<li data-start=\"151\" data-end=\"217\">\n<p data-start=\"153\" data-end=\"217\">coordenar a compra com sua <strong data-start=\"195\" data-end=\"211\">funer\u00e1ria<\/strong> de confian\u00e7a, ou<\/p>\n<\/li>\n<li data-start=\"218\" data-end=\"283\" data-is-last-node=\"\">\n<p data-start=\"220\" data-end=\"283\" data-is-last-node=\"\">conect\u00e1-lo com o <strong data-start=\"260\" data-end=\"282\">varejista Fenicetek<\/strong> autorizado mais pr\u00f3ximo.<\/p>\n<\/li>\n<\/ul>\n<p>Em qualquer caso, sinta-se \u00e0 vontade para nos contatar em: <strong data-start=\"326\" data-end=\"348\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"328\" data-end=\"346\">info@fenicetek.com<\/a><\/strong> e n\u00f3s o ajudaremos a gerenciar tudo da melhor maneira poss\u00edvel, colocando-o em contato com o <strong data-start=\"452\" data-end=\"474\">varejista Fenicetek<\/strong> mais pr\u00f3ximo.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2092\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2092\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sou um familiar do falecido. Quanto tempo leva para receber as suas urnas de crema\u00e7\u00e3o? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2092\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2092\"><p data-start=\"79\" data-end=\"184\">O tempo de entrega depende da funer\u00e1ria ou do cremat\u00f3rio com o qual voc\u00ea est\u00e1 trabalhando. Se voc\u00ea escolheu uma urna Fenicetek, pergunte diretamente ao seu agente funer\u00e1rio ou ao cremat\u00f3rio, pois eles gerenciam o processo de pedido e o cronograma de entrega em seu caso espec\u00edfico. Observe tamb\u00e9m que as entregas para <strong data-start=\"397\" data-end=\"413\">\u00e1reas remotas<\/strong> podem demorar mais devido ao roteamento e aos tempos de tr\u00e2nsito do correio.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2093\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2093\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00c9 recomend\u00e1vel comprar uma urna de crema\u00e7\u00e3o de cer\u00e2mica? Ela durar\u00e1 com o tempo? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2093\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2093\"><p data-start=\"74\" data-end=\"431\">Sim, uma <strong data-start=\"7\" data-end=\"54\">urna de crema\u00e7\u00e3o de cer\u00e2mica \u00e9 altamente recomendada<\/strong> e \u00e9 feita para <strong data-start=\"74\" data-end=\"92\">durar com o tempo<\/strong>. A cer\u00e2mica \u00e9 uma das melhores escolhas porque \u00e9 <strong data-start=\"143\" data-end=\"175\">naturalmente resistente ao envelhecimento<\/strong>: problemas como <strong data-start=\"192\" data-end=\"200\">mofo<\/strong>, <strong data-start=\"202\" data-end=\"215\">oxida\u00e7\u00e3o<\/strong> e deteriora\u00e7\u00e3o do material que podem afetar outros materiais n\u00e3o s\u00e3o t\u00edpicos da cer\u00e2mica. <\/p>\n<p data-start=\"74\" data-end=\"431\">\n<p data-start=\"74\" data-end=\"431\">Com os cuidados normais, como qualquer objeto delicado, a cer\u00e2mica \u00e9 uma <strong data-start=\"365\" data-end=\"385\">escolha \u201ceterna\u201d<\/strong>, projetada para permanecer est\u00e1vel e bonita por anos.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2094\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2094\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que acontece se a urna cair e quebrar, as cinzas se espalhar\u00e3o por toda parte?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2094\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2094\"><p>Normalmente n\u00e3o. As cinzas s\u00e3o normalmente colocadas em um <strong data-start=\"131\" data-end=\"145\">saco selado<\/strong> pelo <strong data-start=\"153\" data-end=\"168\">cremat\u00f3rio<\/strong> ou pela <strong data-start=\"176\" data-end=\"192\">funer\u00e1ria<\/strong> antes de serem colocadas dentro da urna. Portanto, mesmo que a urna caia e quebre, as cinzas <strong data-start=\"288\" data-end=\"323\">permanecer\u00e3o contidas dentro do saco<\/strong>.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2095\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2095\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como limpo as suas urnas de crema\u00e7\u00e3o?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2095\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2095\"><p data-start=\"80\" data-end=\"238\">Nossas urnas s\u00e3o projetadas para ter uma apar\u00eancia excepcional, mas devem ser limpas corretamente, dependendo do acabamento.<\/p>\n<p data-start=\"80\" data-end=\"238\"><strong data-start=\"183\" data-end=\"214\">NUNCA use produtos de limpeza qu\u00edmicos<\/strong> em nenhum de nossos produtos.<\/p>\n<ul>\n<li data-start=\"240\" data-end=\"475\"><strong data-start=\"240\" data-end=\"263\">Cer\u00e2mica Tradicional<\/strong><br data-start=\"263\" data-end=\"266\">Independentemente da cor ou do acabamento, limpe a urna (especialmente as impress\u00f5es digitais) usando um <strong data-start=\"345\" data-end=\"381\">pano de microfibra novo, nunca usado<\/strong>, levemente umedecido com \u00e1gua. Em seguida, seque-o com um segundo <strong data-start=\"438\" data-end=\"474\">pano de microfibra novo, nunca usado<\/strong>. <\/li>\n<li data-start=\"477\" data-end=\"781\"><strong data-start=\"477\" data-end=\"491\">Ecogrestek<\/strong><br data-start=\"491\" data-end=\"494\">As superf\u00edcies Ecogrestek s\u00e3o intencionalmente \u00e1speras e texturizadas. Recomendamos remover a poeira usando <strong data-start=\"585\" data-end=\"607\">sopradores de ar manuais<\/strong> ou <strong data-start=\"611\" data-end=\"635\">spray de ar comprimido<\/strong> (f\u00e1cil de encontrar on-line, em lojas de ferragens ou lojas de eletr\u00f4nicos).<br data-start=\"700\" data-end=\"703\" data-is-only-node=\"\">Se voc\u00ea notar manchas, entre em contato conosco imediatamente e envie <strong data-start=\"757\" data-end=\"780\">documenta\u00e7\u00e3o fotogr\u00e1fica<\/strong>. <\/li>\n<li data-start=\"783\" data-end=\"992\"><strong data-start=\"783\" data-end=\"792\">Metal<\/strong><br data-start=\"792\" data-end=\"795\">Para pe\u00e7as de metal pintadas, siga o mesmo m\u00e9todo que o <strong data-start=\"846\" data-end=\"860\">Ecogrestek<\/strong> (sopragem de ar\/ar comprimido). Para o anel de pl\u00e1stico cromado, use um <strong data-start=\"935\" data-end=\"971\">pano de microfibra novo, nunca usado<\/strong> umedecido com \u00e1gua. <\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2096\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2096\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sou um familiar. Como posso entender qual tamanho de urna preciso? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2096\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2096\"><p data-start=\"0\" data-end=\"236\">Ap\u00f3s a crema\u00e7\u00e3o, as cinzas normalmente equivalem a cerca de <strong data-start=\"163\" data-end=\"186\" data-is-only-node=\"\">3,5% do peso corporal<\/strong> e medem aproximadamente <strong data-start=\"207\" data-end=\"225\">3,2\u20134,5 litros<\/strong> em volume.<\/p>\n<p data-start=\"238\" data-end=\"463\">As <strong data-start=\"238\" data-end=\"266\">urnas de crema\u00e7\u00e3o Fenicetek<\/strong> s\u00e3o projetadas para conter confortavelmente essa quantidade: nossos modelos padr\u00e3o variam de <strong data-start=\"344\" data-end=\"363\">3,2 a 5 litros<\/strong>. Elas podem ser colocadas em um cemit\u00e9rio ou t\u00famulo de fam\u00edlia, ou mantidas em casa ou em um espa\u00e7o memorial dedicado. <\/p>\n<p data-start=\"465\" data-end=\"678\" data-is-last-node=\"\" data-is-only-node=\"\">Se voc\u00ea est\u00e1 procurando uma op\u00e7\u00e3o menor, nossos <strong data-start=\"510\" data-end=\"523\">Keepsakes<\/strong> t\u00eam uma capacidade de <strong data-start=\"543\" data-end=\"553\">180 ml<\/strong>, ideal para preservar uma pequena por\u00e7\u00e3o de cinzas (onde permitido) ou para guardar lembran\u00e7as significativas em mem\u00f3ria de um ente querido.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2097\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2097\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sou um dono de animal de estima\u00e7\u00e3o. Qual tamanho de urna preciso para um animal de estima\u00e7\u00e3o (c\u00e3o, gato ou outro animal)? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2097\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2097\"><p>Escolher o <strong data-start=\"122\" data-end=\"138\">tamanho certo da urna para animais de estima\u00e7\u00e3o<\/strong> depende da esp\u00e9cie e do peso do animal. Nossas <strong data-start=\"187\" data-end=\"199\">Urnas para Animais de Estima\u00e7\u00e3o<\/strong> est\u00e3o dispon\u00edveis em diferentes capacidades para caber <strong data-start=\"245\" data-end=\"275\">c\u00e3es, gatos e outros animais de estima\u00e7\u00e3o<\/strong>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2098\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2098\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00c9 legal manter uma urna de crema\u00e7\u00e3o com cinzas em casa?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2098\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2098\"><p data-start=\"61\" data-end=\"310\">Depende das <strong data-start=\"75\" data-end=\"89\">leis locais<\/strong> e das pr\u00e1ticas culturais em seu pa\u00eds. Em alguns lugares, <strong data-start=\"146\" data-end=\"171\">manter as cinzas em casa<\/strong> \u00e9 comum e totalmente permitido; em outros, \u00e9 restrito ou n\u00e3o permitido. Em alguns pa\u00edses, as regras tamb\u00e9m podem variar por regi\u00e3o ou munic\u00edpio.  <\/p>\n<p data-start=\"312\" data-end=\"478\" data-is-last-node=\"\" data-is-only-node=\"\">Para garantir a seguran\u00e7a, sempre verifique os regulamentos locais e, se necess\u00e1rio, consulte seu <strong data-start=\"393\" data-end=\"413\">agente funer\u00e1rio<\/strong> de confian\u00e7a, que poder\u00e1 orient\u00e1-lo sobre a op\u00e7\u00e3o correta para o seu caso espec\u00edfico.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2099\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2099\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comprei uma das suas urnas atrav\u00e9s da minha funer\u00e1ria. Posso trocar o modelo? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2099\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2099\"><p data-start=\"80\" data-end=\"185\">Obrigado pela sua compra.<\/p>\n<p data-start=\"187\" data-end=\"420\" data-is-last-node=\"\" data-is-only-node=\"\">Nesse caso, entre em contato com sua funer\u00e1ria ou com o cremat\u00f3rio onde o servi\u00e7o foi realizado. Se os regulamentos locais permitirem, voc\u00ea pode comprar uma nova urna atrav\u00e9s deles, para que eles possam transferir as cinzas com seguran\u00e7a em conformidade com a lei. <\/p>\n<p data-start=\"187\" data-end=\"420\" data-is-last-node=\"\" data-is-only-node=\"\">Infelizmente, n\u00e3o podemos aceitar devolu\u00e7\u00f5es de urnas que j\u00e1 foram usadas.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-20910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">N\u00e3o consigo dizer se \u00e9 um defeito est\u00e9tico ou uma imperfei\u00e7\u00e3o artesanal t\u00edpica: como posso entender a diferen\u00e7a?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-20910\"><p data-start=\"119\" data-end=\"548\">Entre em contato primeiro com a sua <strong data-start=\"140\" data-end=\"156\">funer\u00e1ria<\/strong> (seu agente funer\u00e1rio). Eles podem inspecionar a urna pessoalmente e confirmar se o que voc\u00ea est\u00e1 vendo \u00e9 uma caracter\u00edstica normal feita \u00e0 m\u00e3o ou um defeito real, e aconselh\u00e1-lo sobre os pr\u00f3ximos passos. Se ainda houver alguma d\u00favida, eles podem entrar em contato conosco diretamente \u2014 ou voc\u00ea pode nos enviar um e-mail para <strong data-start=\"436\" data-end=\"458\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"438\" data-end=\"456\" data-is-only-node=\"\">info@fenicetek.com<\/a><\/strong>.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20911\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-20911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Recebi uma urna com defeitos est\u00e9ticos. O que devo fazer? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-20911\"><p data-start=\"64\" data-end=\"262\">Esta seria a primeira vez que isso aconteceria gra\u00e7as aos nossos rigorosos controles de qualidade, mas devolva a urna \u00e0 sua <strong data-start=\"184\" data-end=\"200\">funer\u00e1ria<\/strong> e solicite uma substitui\u00e7\u00e3o.<\/p>\n<p data-start=\"64\" data-end=\"262\">Coordenaremos diretamente com eles para lidar com a solu\u00e7\u00e3o.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20912\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-20912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O mesmo modelo e cor de urna ainda estar\u00e3o dispon\u00edveis no futuro?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-20912\"><p>Na maioria dos casos, sim, mas n\u00e3o podemos garantir 100%.<\/p>\n<p>Nossos modelos geralmente permanecem dispon\u00edveis por muitos anos, no entanto, em algumas situa\u00e7\u00f5es, um longo tempo pode passar e uma cole\u00e7\u00e3o pode mudar ou ser descontinuada. Al\u00e9m disso, como nossas urnas s\u00e3o <strong>pe\u00e7as de cer\u00e2mica feitas \u00e0 m\u00e3o<\/strong>, pequenas <strong>varia\u00e7\u00f5es de tonalidade<\/strong> entre diferentes lotes de produ\u00e7\u00e3o s\u00e3o normais: podemos garantir um resultado <strong>muito semelhante<\/strong>, mas uma correspond\u00eancia id\u00eantica nem sempre \u00e9 poss\u00edvel com o artesanato em cer\u00e2mica. <\/p>\n<p>Se ter o mesmo modelo e cor \u00e9 muito importante para voc\u00ea, recomendamos <strong>comprar com anteced\u00eancia<\/strong> e guard\u00e1-lo, ou pedir \u00e0 sua <strong>funer\u00e1ria<\/strong> para armazen\u00e1-lo para voc\u00ea, para que esteja pronto e dispon\u00edvel quando necess\u00e1rio.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-20913\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-20913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sou um membro da fam\u00edlia e gostaria de comprar uma de suas urnas, mas minha funer\u00e1ria est\u00e1 oferecendo a um pre\u00e7o que considero muito alto. Como posso saber o pre\u00e7o de varejo correto? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-20913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-20913\"><p data-start=\"171\" data-end=\"503\">Os pre\u00e7os de varejo podem variar significativamente dependendo do pa\u00eds e dos prestadores de servi\u00e7os funer\u00e1rios locais. Se o pre\u00e7o parecer excessivo ou aplicado de m\u00e1 f\u00e9, podemos intervir entrando em contato com a funer\u00e1ria para esclarecer a situa\u00e7\u00e3o e, se necess\u00e1rio, denunciar pr\u00e1ticas impr\u00f3prias tamb\u00e9m atrav\u00e9s do distribuidor que os fornece com nossos produtos. <\/p>\n<p data-start=\"505\" data-end=\"668\" data-is-last-node=\"\" data-is-only-node=\"\">Tamb\u00e9m recomendamos entrar em contato com mais de um provedor autorizado para comparar ofertas e garantir que voc\u00ea receba uma urna Fenicetek aut\u00eantica a um pre\u00e7o justo e transparente.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9056500 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-absolute elementor-hidden-phone elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9056500\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3083f6 elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-absolute elementor-hidden-phone elementor-widget elementor-widget-text-editor\" data-id=\"a3083f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>N\u00e3o encontrou uma resposta para a sua pergunta?<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28b5075 elementor-mobile-align-left elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-absolute elementor-hidden-phone elementor-widget elementor-widget-button\" data-id=\"28b5075\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fenicetek.com\/pt-br\/contato\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contate-nos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-ce6d04f elementor-section-stretched elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ce6d04f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74826e0\" data-id=\"74826e0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b36d0a elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3b36d0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eeb2f4 elementor-widget-tablet__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"6eeb2f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div>N\u00e3o encontrou uma resposta para a sua pergunta?<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4218ce elementor-mobile-align-left elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"c4218ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contate-nos<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Perguntas frequentes sobre urnas de crema\u00e7\u00e3o Geral Pagamento Suporte Devolu\u00e7\u00e3o e reembolso Para fam\u00edlias Geral I\u2019m a Funeral Home, how can I get information about your design cremation urns? It\u2019s very simple. You can either: fill out the form in the Contacts section of our website, or email us at: info@fenicetek.com A member of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-33039","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Fenicetek<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fenicetek.com\/pt-br\/faq\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/fenicetek.com\/pt-br\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/fenicetek.com\/pt-br\/inicio\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - Fenicetek","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fenicetek.com\/pt-br\/faq\/","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/fenicetek.com\/pt-br\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"In\u00edcio","item":"https:\/\/fenicetek.com\/pt-br\/inicio\/"},{"@type":"ListItem","position":2,"name":"FAQ"}]}]}},"_links":{"self":[{"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/pages\/33039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/comments?post=33039"}],"version-history":[{"count":4,"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/pages\/33039\/revisions"}],"predecessor-version":[{"id":42206,"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/pages\/33039\/revisions\/42206"}],"wp:attachment":[{"href":"https:\/\/fenicetek.com\/pt-br\/wp-json\/wp\/v2\/media?parent=33039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}