{"id":35792,"date":"2026-01-08T17:37:31","date_gmt":"2026-01-08T16:37:31","guid":{"rendered":"https:\/\/fenicetek.com\/informations-de-livraison\/"},"modified":"2026-01-09T16:32:35","modified_gmt":"2026-01-09T15:32:35","slug":"informations-de-livraison","status":"publish","type":"page","link":"https:\/\/fenicetek.com\/fr\/informations-de-livraison\/","title":{"rendered":"Informations de livraison"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"35792\" class=\"elementor elementor-35792 elementor-32856\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-5fd3eb52 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5fd3eb52\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-22715764\" data-id=\"22715764\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cf1b574 elementor-widget__width-auto elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7cf1b574\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e15d71f elementor-widget__width-auto elementor-widget elementor-widget-text-editor\" data-id=\"6e15d71f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"204\" data-end=\"227\">Exp\u00e9dition et livraison<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee46d2f effect-gradient-yes elementor-widget elementor-widget-smartic_animated-headline\" data-id=\"2ee46d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"smartic_animated-headline.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <h2  class=\"elementor-headline\">\n                    <span class=\"elementor-headline-plain-text elementor-headline-text-wrapper\">DELIVERY INFORMATION<\/span>\n                <span class=\"elementor-headline-dynamic-wrapper elementor-headline-text-wrapper\">\n        \t\t<\/span>\n                <\/h2>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14e236fc elementor-widget__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"14e236fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"229\" data-end=\"383\"><strong data-start=\"229\" data-end=\"246\">O\u00f9 livrons-nous<\/strong><br data-start=\"246\" data-end=\"249\">Nous livrons en Italie, dans l&#8217;UE et dans certains pays hors UE. Si votre pays n&#8217;est pas disponible au moment du paiement, cela signifie que nous n&#8217;y livrons pas actuellement. <\/p><hr data-start=\"385\" data-end=\"388\"><h3 data-start=\"390\" data-end=\"415\">D\u00e9lai de traitement de la commande<\/h3><ul data-start=\"416\" data-end=\"556\"><li data-start=\"416\" data-end=\"458\"><p data-start=\"418\" data-end=\"458\"><strong data-start=\"418\" data-end=\"438\">Commandes standard&nbsp;:<\/strong> 1 \u00e0 3&nbsp;jours ouvrables<\/p><\/li><li data-start=\"459\" data-end=\"556\"><p data-start=\"461\" data-end=\"556\"><strong data-start=\"461\" data-end=\"498\">Articles personnalis\u00e9s \/ fabriqu\u00e9s sur commande&nbsp;:<\/strong> 5 \u00e0 15&nbsp;jours ouvrables, selon le processus de production<\/p><\/li><\/ul><blockquote data-start=\"558\" data-end=\"633\"><p data-start=\"560\" data-end=\"633\">Les d\u00e9lais de livraison commencent <strong data-start=\"581\" data-end=\"607\">\u00e0 partir de la date d&#8217;exp\u00e9dition<\/strong>, et non \u00e0 partir de la date de la commande.<\/p><\/blockquote><hr data-start=\"635\" data-end=\"638\"><h3 data-start=\"640\" data-end=\"682\">D\u00e9lai de livraison estim\u00e9 (temps de transit)<\/h3><p data-start=\"683\" data-end=\"978\">Nous proposons des services <strong data-start=\"692\" data-end=\"703\">\u00e9conomiques<\/strong> et <strong data-start=\"708\" data-end=\"719\">express<\/strong>. Les temps de transit sont des <strong data-start=\"748\" data-end=\"761\">estimations<\/strong> et peuvent varier en raison de facteurs externes (p\u00e9riodes de pointe, zones recul\u00e9es, conditions m\u00e9t\u00e9orologiques, contraintes op\u00e9rationnelles).<br data-start=\"862\" data-end=\"865\">Pour les <strong data-start=\"869\" data-end=\"889\">envois hors UE<\/strong>, <strong data-start=\"891\" data-end=\"937\">le d\u00e9douanement peut affecter les d\u00e9lais de transit<\/strong> et entra\u00eener des retards ind\u00e9pendants de notre volont\u00e9. <\/p><p data-start=\"980\" data-end=\"991\"><strong data-start=\"980\" data-end=\"991\">\u00c9conomique<\/strong><\/p><ul data-start=\"992\" data-end=\"1148\"><li data-start=\"992\" data-end=\"1024\"><p data-start=\"994\" data-end=\"1024\"><strong data-start=\"994\" data-end=\"1004\">Italie&nbsp;:<\/strong> 1 \u00e0 2&nbsp;jours ouvrables<\/p><\/li><li data-start=\"1025\" data-end=\"1066\"><p data-start=\"1027\" data-end=\"1066\"><strong data-start=\"1027\" data-end=\"1046\">Union europ\u00e9enne&nbsp;:<\/strong> 2 \u00e0 7&nbsp;jours ouvrables<\/p><\/li><li data-start=\"1067\" data-end=\"1148\"><p data-start=\"1069\" data-end=\"1148\"><strong data-start=\"1069\" data-end=\"1090\">Pays hors UE&nbsp;:<\/strong> 3 \u00e0 10&nbsp;jours ouvrables <em data-start=\"1110\" data-end=\"1148\">(le d\u00e9douanement peut entra\u00eener des retards)<\/em><\/p><\/li><\/ul><p data-start=\"1150\" data-end=\"1161\"><strong data-start=\"1150\" data-end=\"1161\">Express<\/strong><\/p><ul data-start=\"1162\" data-end=\"1314\"><li data-start=\"1162\" data-end=\"1191\"><p data-start=\"1164\" data-end=\"1191\"><strong data-start=\"1164\" data-end=\"1174\">Italie&nbsp;:<\/strong> 1&nbsp;jour ouvrable<\/p><\/li><li data-start=\"1192\" data-end=\"1233\"><p data-start=\"1194\" data-end=\"1233\"><strong data-start=\"1194\" data-end=\"1213\">Union europ\u00e9enne&nbsp;:<\/strong> 1 \u00e0 2&nbsp;jours ouvrables<\/p><\/li><li data-start=\"1234\" data-end=\"1314\"><p data-start=\"1236\" data-end=\"1314\"><strong data-start=\"1236\" data-end=\"1257\">Pays hors UE&nbsp;:<\/strong> 1 \u00e0 3&nbsp;jours ouvrables <em data-start=\"1276\" data-end=\"1314\">(le d\u00e9douanement peut entra\u00eener des retards)<\/em><\/p><\/li><\/ul><hr data-start=\"1316\" data-end=\"1319\"><h3 data-start=\"1321\" data-end=\"1339\"> <\/h3><h3 data-start=\"1321\" data-end=\"1339\">Frais d&#8217;exp\u00e9dition<\/h3><p data-start=\"1340\" data-end=\"1450\">Les frais d&#8217;exp\u00e9dition sont calcul\u00e9s <strong data-start=\"1370\" data-end=\"1385\">au moment du paiement<\/strong> en fonction de la destination, de la taille\/du poids du colis et du service s\u00e9lectionn\u00e9.<\/p><hr data-start=\"1452\" data-end=\"1455\"><h3 data-start=\"1457\" data-end=\"1479\"> <\/h3><h3 data-start=\"1457\" data-end=\"1479\">Transporteur et suivi<\/h3><p data-start=\"1480\" data-end=\"1627\">Nous exp\u00e9dions avec <strong data-start=\"1493\" data-end=\"1502\">FedEx<\/strong> ou <strong data-start=\"1506\" data-end=\"1521\">DHL Express<\/strong>.<br data-start=\"1522\" data-end=\"1525\">Une fois votre commande exp\u00e9di\u00e9e, vous recevrez un e-mail de confirmation avec votre <strong data-start=\"1601\" data-end=\"1626\">AWB \/ num\u00e9ro de suivi<\/strong>.<\/p><p data-start=\"1629\" data-end=\"1654\">Suivez votre envoi ici&nbsp;:<\/p><ul data-start=\"1655\" data-end=\"1791\"><li data-start=\"1655\" data-end=\"1712\"><p data-start=\"1657\" data-end=\"1712\"><strong data-start=\"1657\" data-end=\"1676\">Suivi FedEx&nbsp;:<\/strong> <a class=\"decorated-link cursor-pointer\" href=\"https:\/\/www.fedex.com\/fedextrack\/\" target=\"_new\" rel=\"noopener\" data-start=\"1677\" data-end=\"1710\">https:\/\/www.fedex.com\/fedextrack\/<\/a><\/p><\/li><li data-start=\"1713\" data-end=\"1791\"><p data-start=\"1715\" data-end=\"1791\"><strong data-start=\"1715\" data-end=\"1740\">Suivi DHL Express&nbsp;:<\/strong> <a class=\"decorated-link\" href=\"https:\/\/www.dhl.com\/global-en\/home\/tracking.html\" target=\"_new\" rel=\"noopener\" data-start=\"1741\" data-end=\"1789\">https:\/\/www.dhl.com\/global-en\/home\/tracking.html<\/a><\/p><\/li><\/ul><p data-start=\"1793\" data-end=\"1858\">Saisissez l&#8217;AWB \/ num\u00e9ro de suivi exactement comme indiqu\u00e9 dans l&#8217;e-mail.<\/p><hr data-start=\"1860\" data-end=\"1863\"><h3 data-start=\"1865\" data-end=\"1904\"> <\/h3><h3 data-start=\"1865\" data-end=\"1904\">Livraison manqu\u00e9e \/ Adresse incorrecte<\/h3><p data-start=\"1905\" data-end=\"2243\">Le client est responsable de la fourniture d&#8217;une adresse de livraison compl\u00e8te et correcte. Si la livraison \u00e9choue en raison d&#8217;une adresse incorrecte ou incompl\u00e8te, l&#8217;envoi peut \u00eatre retenu, renvoy\u00e9 ou d\u00e9truit (selon le transporteur et le pays de destination). Tous les frais suppl\u00e9mentaires (r\u00e9exp\u00e9dition, stockage, frais de retour) seront <strong data-start=\"2215\" data-end=\"2242\">factur\u00e9s au client<\/strong>.  <\/p><hr data-start=\"2245\" data-end=\"2248\"><h3 data-start=\"2250\" data-end=\"2308\"> <\/h3><h3 data-start=\"2250\" data-end=\"2308\">Droits de douane, taxes et frais d&#8217;importation (envois hors UE)<\/h3><p data-start=\"2309\" data-end=\"2603\">Pour les envois en dehors de l&#8217;Union europ\u00e9enne, <strong data-start=\"2351\" data-end=\"2392\">des droits de douane, la TVA et des taxes d&#8217;importation<\/strong> peuvent \u00eatre appliqu\u00e9s par les autorit\u00e9s locales. Ces frais sont <strong data-start=\"2448\" data-end=\"2464\">non inclus<\/strong> dans le prix du produit ou les frais d&#8217;exp\u00e9dition et sont <strong data-start=\"2511\" data-end=\"2550\">\u00e0 la charge du destinataire<\/strong>.<br data-start=\"2551\" data-end=\"2554\">Les proc\u00e9dures douani\u00e8res peuvent \u00e9galement avoir un impact sur les d\u00e9lais de transit. <\/p><hr data-start=\"2605\" data-end=\"2608\"><h3 data-start=\"2610\" data-end=\"2642\"> <\/h3><h3 data-start=\"2610\" data-end=\"2642\">Colis endommag\u00e9s ou alt\u00e9r\u00e9s<\/h3><p data-start=\"2643\" data-end=\"2706\">Si votre colis arrive endommag\u00e9 ou semble avoir \u00e9t\u00e9 alt\u00e9r\u00e9&nbsp;:<\/p><ol data-start=\"2707\" data-end=\"2887\"><li data-start=\"2707\" data-end=\"2772\"><p data-start=\"2710\" data-end=\"2772\">Prenez imm\u00e9diatement des photos claires du colis et du produit<\/p><\/li><li data-start=\"2773\" data-end=\"2826\"><p data-start=\"2776\" data-end=\"2826\">Signalez le probl\u00e8me dans les <strong>2&nbsp;heures suivant la livraison<\/strong><\/p><\/li><li data-start=\"2827\" data-end=\"2887\"><p data-start=\"2830\" data-end=\"2887\">Contactez-nous avec votre num\u00e9ro de commande et les images justificatives<\/p><\/li><\/ol><hr data-start=\"2889\" data-end=\"2892\"><h3 data-start=\"2894\" data-end=\"2915\"> <\/h3><h3 data-start=\"2894\" data-end=\"2915\">Exp\u00e9ditions partielles<\/h3><p data-start=\"2916\" data-end=\"3075\">Si votre commande comprend des articles avec des disponibilit\u00e9s ou des d\u00e9lais de production diff\u00e9rents, nous pouvons exp\u00e9dier en <strong data-start=\"3009\" data-end=\"3030\">plusieurs colis<\/strong>. Des num\u00e9ros de suivi distincts seront fournis. <\/p><hr data-start=\"3077\" data-end=\"3080\"><h3 data-start=\"3082\" data-end=\"3102\"> <\/h3><h3 data-start=\"3082\" data-end=\"3102\">Service client<\/h3><p data-start=\"3103\" data-end=\"3169\">Pour toute question relative \u00e0 l&#8217;exp\u00e9dition, veuillez nous contacter et inclure&nbsp;:<\/p><ul data-start=\"3170\" data-end=\"3220\"><li data-start=\"3170\" data-end=\"3193\"><p data-start=\"3172\" data-end=\"3193\">votre <strong data-start=\"3177\" data-end=\"3193\">num\u00e9ro de commande<\/strong><\/p><\/li><li data-start=\"3194\" data-end=\"3220\"><p data-start=\"3196\" data-end=\"3220\">le <strong data-start=\"3200\" data-end=\"3220\">pays de livraison<\/strong><\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c4405c5 elementor-tablet-align-center elementor-mobile-align-center elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3c4405c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fenicetek.com\/fr\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Exp\u00e9dition et livraison DELIVERY INFORMATION O\u00f9 livrons-nousNous livrons en Italie, dans l&#8217;UE et dans certains pays hors UE. Si votre pays n&#8217;est pas disponible au moment du paiement, cela signifie que nous n&#8217;y livrons pas actuellement. D\u00e9lai de traitement de la commande Commandes standard&nbsp;: 1 \u00e0 3&nbsp;jours ouvrables Articles personnalis\u00e9s \/ fabriqu\u00e9s sur commande&nbsp;: 5 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-35792","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Informations de livraison - Fenicetek<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fenicetek.com\/fr\/informations-de-livraison\/\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/fenicetek.com\/fr\/informations-de-livraison\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/fenicetek.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Informations de livraison\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Informations de livraison - Fenicetek","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fenicetek.com\/fr\/informations-de-livraison\/","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/fenicetek.com\/fr\/informations-de-livraison\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/fenicetek.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Informations de livraison"}]}]}},"_links":{"self":[{"href":"https:\/\/fenicetek.com\/fr\/wp-json\/wp\/v2\/pages\/35792","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fenicetek.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fenicetek.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fenicetek.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fenicetek.com\/fr\/wp-json\/wp\/v2\/comments?post=35792"}],"version-history":[{"count":1,"href":"https:\/\/fenicetek.com\/fr\/wp-json\/wp\/v2\/pages\/35792\/revisions"}],"predecessor-version":[{"id":35804,"href":"https:\/\/fenicetek.com\/fr\/wp-json\/wp\/v2\/pages\/35792\/revisions\/35804"}],"wp:attachment":[{"href":"https:\/\/fenicetek.com\/fr\/wp-json\/wp\/v2\/media?parent=35792"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}